1. Introduction
This Privacy Policy applies to Quinn Energy & Electric Inc., a division of Quinn Electric Ltd. (“Quinn Energy”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only with your consent or as permitted or required by law.
2. What Is Personal Information
“Personal information” means any information about an identifiable individual, including: Name, phone number, and email address; Home address and property details; Service history and records of work performed; Information related to quotes, installations, or service requests.
3. Information We Collect
We may collect personal information when you submit a form or request a quote; when you communicate with us (phone, email, social media); when you receive services; when assisting with rebate applications (e.g. Efficiency Nova Scotia programs); when program administrators contact us on your behalf; and through website usage (cookies, analytics, etc.).
4. How We Use Your Information
We use personal information to provide quotes and deliver services; communicate about your project; assist with energy efficiency rebate programs; provide customer support; and improve our services and website.
5. Consent & Communication
By submitting a form, you consent to being contacted regarding your inquiry or service request. We may contact you by phone, email, or text for service-related purposes. Marketing communications are sent only where permitted, and you may unsubscribe at any time.
6. Sharing of Personal Information
We do not sell or rent personal information. We may share information when required with Nova Scotia Power (limited coordination); with Efficiency Nova Scotia (rebate applications); with financing lenders (if you apply for financing); and with third-party service providers (e.g. hosting, analytics, payment processing). Payments are processed securely through Square, and we do not store payment information. Some providers may process data outside Canada, and we take reasonable steps to ensure they protect your information appropriately.
7. Cookies & Website Tracking
We use cookies and similar technologies to analyze website usage; improve user experience; and support advertising (including remarketing through platforms such as Google). You may disable cookies in your browser settings.
8. Data Retention
We retain personal information only as long as necessary for business, legal, or operational purposes, including warranty, tax, and regulatory requirements.
9. Accuracy of Information
We strive to keep information accurate and up to date. Please contact us with any updates.
10. Safeguards
We use administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.
11. Your Rights
You may request access to your personal information; request corrections; and withdraw consent where applicable. If a privacy breach occurs that poses a real risk of significant harm, we will notify affected individuals as required by law. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
12. Business Transfers
Personal information may be transferred as part of a business transaction, in accordance with applicable laws.
13. Job Applicants
If you apply for a position with Quinn Energy, we may collect and use your personal information to assess your application.
14. Photography & Media
With your consent, we may take photos or videos of completed work for marketing or documentation purposes. We will not publish identifiable information without permission.
15. Changes to This Policy
We may update this policy periodically. Significant changes will be clearly posted.
16. Contact Information
info@quinnenergy.ca
11 Pettipas Drive, Unit U
Dartmouth, NS
